Refund Policy
At Al Ameen Household Appliances, we strive to ensure your utmost satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. Hence, we have a straightforward and customer-friendly refund policy to address such situations.
Eligibility for Refunds:
Damaged or Defective Products: If you receive a damaged or defective item, please notify us within [X] days of delivery. We will arrange for a return and issue a full refund or provide a replacement at no additional cost.
Incorrect Product: If you receive an incorrect item that does not match your order, kindly inform us within [X] days of delivery. We will arrange for the correct item to be sent to you or issue a full refund upon return.
Dissatisfaction with the Product: In case you are dissatisfied with your purchase for any reason, you may request a refund within [X] days of delivery. Please note that the product must be unused, in its original packaging, and in a resalable condition for us to process the refund.
Non-Refundable Items: Certain products are exempt from our refund policy due to hygiene and safety reasons. These include, but are not limited to, personal care items (e.g., cosmetics, skincare products, etc.), as well as perishable goods.
How to Initiate a Refund: To initiate a refund request, please follow these steps:
Contact our customer support team via email or phone within the specified time frame, providing your order details and the reason for the refund request.
Our team will guide you through the return process and provide you with a return shipping label, if applicable.
Pack the product securely in its original packaging (if available) and ship it back to us following the provided instructions.
Once we receive the returned product and verify its condition, we will process the refund to your original payment method.
Refund Processing Time: Please allow [X] business days for the refund to be processed and reflected in your account after we have received the returned product. The processing time may vary depending on your payment provider.
Contact Us: If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth shopping experience.
Note: This refund policy is subject to change without prior notice. Please refer to the most recent version of our policy available on our website for any updates.